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Club Regulations
Our Club Regulations describe the rules which bind Members when using their Membership.
Club Regulations [PDF]
Product Disclosure Statement
A Product Disclosure Statement (PDS) describes the features of a product and is designed to enable purchasers of the product to make an informed decision about whether the product is suitable for them. Click the link below to view the PDS document in a new browser window.
Product Disclosure Statement
Financial Services Guide
A Financial Services Guide (FSG) describes the financial services offered by, and important information about, a financial services licensee. Click the link below to view the FSG document in a new browser window.
Financial Services Guide
Continuous Disclosure
From time to time we will provide updated information that affects Members. To read this information, please click on the following link below.
Continuous Disclosure
Issues, Complaints, and Compliments
The Club always appreciates receiving your feedback. Good or bad we listen to our members and thoroughly investigate any concerns raised. We then use the information identified to help us maintain and improve your Club and our service standards. If you would like to send us your feedback please email: ceo@accorvacationclub.com.au or contact us on 1300 76 14 14 (option 2).
If you wish to lodge a complaint with us, please contact us by calling
AU 1300 76 14 14 or NZ 0800 76 14 14 (option 2), email to info@accorvacationclub.com.au or write to us at:
Accor Vacation Club,
Member Services Manager,
PO Box 3755,
Robina Town Centre,
QLD 4230
To read our compliments and concerns document please click on the following link:
Compliments and Concerns
Privacy Policy
Your privacy is important to us. To read our privacy policy please click on the following link:
Privacy Policy
