Maximising My Membership

Congratulations on your Club Membership!


You are now a Member of an exclusive Club that enables you to experience world class holidays and stunning experiences in some spectacular locations.

Now that you’re a Member, our primary goal is to help you plan and book your first holiday so you can start to immediately benefit from your Membership. The below steps will help you get started and maximise your Membership.


I have recently joined... now what?

Step 1: Start Dreaming

Maybe it’s a cruise, a beachside resort, a wine tour or an outback adventure that interests you? Whatever style of holiday you prefer, our role is to help you get inspired, make some destination recommendations, establish the dates you’d like to travel and start the booking process. Our Member Services Team is always available to provide you with advice on how to maximise your Membership. They can suggest holiday destinations that suit your specific needs, help you optimise your points to secure a dream holiday, alert you to upcoming special offers that you might like, and can, of course, assist with every aspect of booking your holiday.


Your first call with our Member Services Team

Soon after joining you will receive a welcome call from our dedicated Accor Vacation Club Member Services Team to help you start planning your first Accor Vacation Club holiday. Our Member Services Coordinators will:


Introduce you to the Club and outline the benefits of your Membership
Give you a comprehensive overview of how to log into and navigate the Membership website
Show you how to book a holiday using the reservation system
Explain how the Points are allocated and redeemed
Take you through the Seasonal Calendar and explain how it operates
Introduce you to the Accor Vacation Club Teams, their roles and how each Team can help you

Shortly after this first phone call, you’ll also receive in the mail a Welcome Pack. This pack will contain:

  • an overview of what the Club offers
  • guest certificates that allow you to ‘gift’ your friends and families a holiday if you can’t get away
  • your personalised Membership Card to use when checking in

If you have time during this first phone call, we’ll help you start planning your first holiday right away. If not, we’ll arrange for a second call to take place after you’ve had some more time to think about where you’d like to go and some possible dates.

View our properties

Step 2: Meet Us In Person at Our Member Education Workshops

A fantastic way to find out more about the holidays and experiences we offer is to attend one of our Member Education Workshops.


Attend a workshop

Our workshops are held regularly throughout Australia and New Zealand and we highly encourage you to attend them.


Travel partners from the cruise and tour industries and hear their presentations on upcoming trips
With other members and develop new friendships
Take home some guides for further reading

Find a Workshop near you

Step 3: Keeping In Touch

icon-emailOur email updates

You’ll receive monthly emails from us presenting you with the latest travel specials, including:


  • Club bargains and specials
  • Accor Hotel hot offers
  • Dates of Member Education Workshops
  • New product announcements
  • Resort updates
  • Travel specials
  • …and much more.

icon-vacation-magazineOur Vacations Magazine

You’ll also be able to view our Vacations Magazine which will keep you up-to-date on what is happening in the Accor Vacation Club including:


  • Property and destination features
  • Travel specials
  • New Member Benefits
  • Upcoming property refurbishments
  • Member letters, photos, feedback.

 Congratulations once again on choosing to make the Accor Vacation Club your partner in travel.  We look forward to being of service to you.  A lifetime of wonderful holidays await you.  Welcome to the Club!

View our Publications

Exclusive Extras For Our Premiere Plus Members

Exclusive to our Première Plus Members, Accor Vacation Club Personal Benefits provide you with access to exclusive holiday destinations and experiences.

icons-benefitsPersonal benefits available to our Première Plus members include:

  • Accor Hotels Select
  • Accor Vacation Club Travel
  • Interval International

View our Personal Benefits