Frequently Asked Questions

To become a Member of the Club you must complete the application form included in this PDS and pay the application moneys to the Responsible Entity. cheques should be made payable to ‘A.P.V.C. Ltd Application Account’. You will be required to provide supporting information with your application to become a Member, for example information which proves your identity and your address. We have the right to accept or reject any application for Membership without giving any reason for the rejection. However, we will notify you whether your application has been rejected or accepted as soon as possible after we receive your application. If your application is rejected, the Responsible Entity will return your application together with your Application Moneys within seven business days. If your application for Membership is accepted you become a Member on the date your name is entered in the Register of Members. This is usually the first day of the following month after your application has been accepted. You will receive your Membership documents as soon as possible after your Membership has been registered. You should keep these documents in a safe place.

There are different levels of memberships...

To reserve accommodation at Club Apartments, or external accommodation (see section 3.7 for an explanation of external accommodation), please contact Member Services on:
Within Australia: 1300 761 414 (option 1) - toll free Within New Zealand: 0800 761 414 (option 1) - toll free Internationally: 0011 65 6318 2532 Email: [email protected] Members Website: www.members.accorvacationclub.com.au

There is no booking fee for making a reservation at a Club Apartment. However, cleaning fees may apply if you have already used your annual cleaning entitlement. More information about fees is contained in the fee section, section 7. There are booking fees for making a reservation with Interval, which are outlined at section 3.8.

Bookings of Club Apartments using Première Points can be made for a single night, multiple nights, a full week period or longer. You must have paid your Application Money and Club Fees in full and not be in arrears of your finance payments in order for the Member Services team to confirm your reservation, and in order to stay. For more detail about Club Fees, refer to section 7.

The number of Première Points required to stay at a Club Apartment depends on the season, length of the holiday, and the size of the apartment required. Using a High, Mid and Value Season structure, points are allocated based on usage patterns and expected demand at each property. To work out how many Première Points you will need for a holiday you are planning, first refer to the Seasonal Calendar and Property Details chart in Figures C and E and determine:
  • Your preferred location and whether it is a Group A or Group B property;
  • Your preferred dates and whether they are in the High, Mid or Value Season for that property.
Next, refer to the Points chart in Figures D or F and determine:
  • What size of apartment you require;
  • How long your stay will be; and
  • How many Première Points you will need for your stay.
For example
You want to stay at Turtle Beach Resort, Mermaid Beach on the Gold Coast for 1 week during Mid Season in a two bedroom apartment. You will need 3,300 points for that week.
From time to time we may update the dates on which a High, Mid or Value Season starts or ends at a particular Club Resort. If we do this we will ensure that the change is balanced by a change elsewhere so that the number of points attributable to any one Club Resort will remain constant.

Club Apartments are located at 24 different Club Resorts across Australia, New Zealand and Indonesia. Details about the Club Apartments are set out in the Figures C,D,E and F and in your property handbook.

It is important to remember that the earlier you book, the more likely you are to get the dates that you prefer at Club Apartments. The higher your level of Membership, the earlier you are entitled to book. The booking window also differs between full week reservations (which can be booked earlier) and for periods shorter than one week.

Interval is an independently owned and operated service company. When enrolling with Interval, a Member will receive a copy of Interval’s terms and conditions of individual membership and exchange, which the Member should read carefully before determining whether Interval membership is right for them. Neither the Developer nor the Responsible Entity are agents for Interval and no representations or promises made by the Developer or Responsible Entity, or their agents, are binding on Interval. Interval’s responsibility for representations regarding Interval’s exchange program, as well as Interval’s current or future services, is limited to those made in written materials provided by Interval. Neither the Developer nor Responsible Entity are able to control the number of Première Points required for any given exchange through Interval, either at the date of this document, or in the future.

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