FROM THE CEO

by / Wednesday, 16 August 2017 / Published in Vacations Magazine Edition 2, 2017

Dear Members,

It’s hard to believe we are already halfway through 2017, but I’m sure you will be happy to read in this edition what your Accor Vacation Club team has been doing this year to improve your Membership experience.

We have almost completed the Club’s property refurbishment cycle, having this year finished a total makeover of our apartments at Novotel Pacific Bay Resort in Coffs Harbour and ‘soft’ refurbishments of the Accor Vacation Club apartments at Turtle Beach Resort-Gold Coast and Oakridge Resort in Wanaka, New Zealand. Thanks to all of you who have provided us such wonderful comments on the refurbishment team’s achievements. We have already started work at The Sebel Melbourne Flinders Lane and are about to start work at Links Lady Bay in South Australia, with The Sebel Sydney Manly Beach and The Sebel Darling Harbour The Pinnacle hoped to be completed before year end.

We continue to receive great feedback on the hotel review site TripAdvisor, with a number of our hotels and resorts holding the number one ranking in their categories. I am very grateful to you all for your support in providing comments and can assure you that this feedback is read daily by the teams and your positive comments make their day.  Mine, too! We have also seen substantial growth in our Facebook page following, so thanks again to all of you who not only follow our site but also take the time to post comments and photos of your experiences on your travels.

I am pleased to announce a new addition to the Accor Vacation Club leadership team. We have recently appointed Phil Reid as our General Manager of Hotel Operations and we have a feature article on him in this edition. Phil is an Accor veteran having spent 18 years with the group in a number of positions in Europe and South East Asia. We are very glad to have him join Accor Vacation Club and look forward to working with him to continue improving our already impressive hotel
service levels.

We celebrate a few major milestones this year. Our Member Event and Workshop program recorded its 10,000th guest since its inception. We have a busy program scheduled for the remainder of this year so if you haven’t already attended a workshop, watch for one coming to a venue near you. If you have already been to one, consider attending again because the Club continues to evolve in leaps and bounds and there is always something new to learn.

Another major milestone we are sure to see this year is in the success of our Accor Hotels Select program, which we envisage will soon record its 50,000th room night since the program began. It is so good to see the number and variety of new destinations being added, most recently Ibis Styles Hobart, offering a much wanted location in Tasmania.
We also have seen this year, the immediate success of the Accor Hotels Select Asia and Elite tiered programs giving those with higher levels of Club Membership more opportunities to use their points. This has added more than 55 locations to our ever expanding network.

Accor Vacation Club continues to grow and this year we have added further inventory to The Sebel Sydney Manly Beach to meet increasing demand for this wonderful property. We also continue to be on constant lookout for new properties to enhance your Membership experience. We hope to make an exciting announcement about a new location for the Club coming later this year. Watch this space!

If you are not yet subscribed to our news update email distribution list and would like to be, please contact your friendly Member Services team to ensure you receive Club updates,including last minute availability and hotel refurbishment information.

We work in a demanding industry that’s not without its challenges, and on a personal note I want to extend my grateful thanks to all our Members who provide me with such outstanding feedback and support.

I do hope you enjoy this edition of your Vacations magazine and that it inspires you to take some fantastic breaks.

Happy Holidays
Craig Wood
Chief Executive Officer
Accor Vacation Club
[email protected]

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